Terms of Service

These terms are an agreement between you and Opdora for using our website, the doctor workspace, and the public booking and tracking pages. By creating an account or using the service, you agree to them.

“Clinic” means a doctor or clinic that uses Opdora to take bookings. “Patient” means anyone who books or tracks a visit through a clinic’s page.

Opdora gives clinics a public booking page, a live queue for online bookings and walk-ins, and tools to manage the day. Patients can book a visit and follow their token from a link, without installing an app.

Opdora is not a healthcare provider. We don’t give medical advice, diagnose or treat anyone, and we are not responsible for the care a clinic provides. In an emergency, patients should go to the nearest hospital or call 112.

• You must be 18 or older and give accurate details when you sign up.
• Keep your password safe and don’t share your login. You are responsible for activity in your account, including by staff you invite.
• Tell us straight away if you think someone has accessed your account without permission.

If you use Opdora as a doctor or clinic, you agree to:

• Hold the registrations and licences required to practise, and show only accurate qualifications on your page.
• Keep your schedule, fees and clinic details up to date, and honour bookings or tell patients promptly if plans change.
• Collect only the patient information you need, use it only to care for and contact your patients, and follow applicable law, including the Digital Personal Data Protection Act, 2023.
• Not use Opdora to send marketing or unrelated messages to patients without their consent.

When you book through a clinic’s page, your booking is with that clinic. Wait times and queue positions are estimates based on the clinic’s pace; the doctor may change the order for medical reasons or emergencies.

Questions about your appointment, fees or treatment should go to the clinic directly.

Please don’t:

• Make fake bookings, impersonate a doctor or patient, or publish misleading information.
• Try to access data that isn’t yours, or probe, overload or disrupt the service.
• Copy, resell or reverse-engineer Opdora, or use it to build a competing product.

We may suspend accounts that break these rules, and will explain why unless the law prevents us.

Clinics own the data they and their patients put into Opdora. We process it only to provide the service, as described in our Privacy Policy. Patient details are visible only to the clinic, and patients see only their own token. We never sell data.

Every plan starts with a 14-day free trial from the day your page is published; no card is needed. After the trial you choose a plan to keep taking online bookings — you’re only charged once you do. Prices are shown on our pricing page and in the workspace; we give at least 30 days’ notice before any price change. Consultation fees are between the clinic and the patient.

We work hard to keep Opdora fast and available, but we can’t promise it will never be interrupted. We’ll announce planned maintenance in advance and fix problems as quickly as we can. Clinics should keep a simple way to run OPD if the service is briefly unavailable.

To the extent the law allows, Opdora is not liable for indirect losses, or for the medical care provided by clinics. Our total liability to a clinic is limited to the amount it paid us in the twelve months before the claim.

You can stop using Opdora and close your account at any time from your settings. You can export your data before you go. We may close accounts that seriously or repeatedly break these terms. After closure, data is deleted as described in our Privacy Policy.

We may update these terms as the product grows. For meaningful changes we’ll notify clinics by email and in the workspace before they take effect. Continuing to use Opdora after that means you accept the updated terms.

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction. Questions? Write to support@opdora.app or visit our contact page.